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Humana Health Insurance Scam Email

Scam Email claiming to be from Humana about your premium payment

Here's a scam email that looks very realistic. The biggest clue that it is a scam is a pretty subtle one: the salutation.  The scammer doesn't actually know your name, he's sending these out by the millions, so he can only put "Dear Member".  Humana would address you by name.

 

If you over over the links, you will see they do not go to  Humana, but instead go to an address on http://links.mkt3525.com/ which obviously has nothing to do with Humana.

 

 Example of the Human Scam Email:

From: Humana [mailto:humana@humana-email2.com]
Sent: Thursday, April 07, 2016 1:37 AM
To:
Subject: There may be an issue with your most recent premium payment

 

	Dear Member, Your financial institution has let us know a recent payment in the amount of $575.26 was returned or declined on 04/06/2016. If you wish to view your Humana payment details, please log in to MyHumana and click on eBilling at the top right of the page after logging on MyHumana.   Please note, if you currently have automatic monthly payments set up and we received a returned or declined payment we will turn off your monthly automatic payments. If you would like to continue to use automatic monthly payments, please be sure to set this back up in eBilling after you make your past due payment. Please visit Humana.com/PayInfo for instructions on how to set up your automatic monthly payments. Please note that you may also receive a letter in the mail regarding this information. Please do not reply to this email. If you have any questions, please contact a Humana Customer Care Specialist at 1-800-223-3659. We�re available Monday � Friday from 8 a.m. � 7 p.m. Eastern Time. If you are a TTY user, please call 711. The information transmitted is intended only for the person or entity to which it is addressed and may contain CONFIDENTIAL material. If you receive this material/information in error, please contact the sender and delete or destroy the material/information. Language Access Services: Spanish (Espa�ol): Para obtener asistencia en Espa�ol, llame al 1-800-223-3659. Tagalog (Tagalog): Kung kailangan ninyo ang tulong sa Tagalog tumawag sa 1-800-223-3659. Navajo (Dine): Dinek'ehgo shika at'ohwol ninisingo, kwiijigo holne' 1-800-223-3659. Humana Individual plans are insured by Humana Insurance Company, Humana Health Plan, Inc., Humana Health Insurance Company of Florida, Inc., Humana Health Benefit Plan of Louisiana, Inc., or offered by Humana Employers Health Plan of Georgia, Inc., Humana Medical Plan, Inc., Humana Health Plan, Inc., Humana Health Plan of Texas, Inc., Humana Medical Plan of Michigan, Inc., Humana Health Plan of Ohio, Inc., or Humana Medical Plan of Utah, Inc. For Arizona residents: Insured by Humana Insurance Company or offered by Humana Health Plan, Inc. For Texas residents: Insured by Humana Insurance Company or offered by Humana Health Plan of Texas, Inc.
Protecting your privacy is important to us. To learn more about our privacy policies, view our Internet Privacy Statement and our Privacy Practices. Please visit humana.com for additional information. Humana 500 West Main Street Louisville, KY 40202 Legal | Privacy Practices | Internet Privacy Statement Copyright � 2015 Humana Inc.

Tips to avoid being scammed:

• Be careful when giving out personal information, such as credit card, bank account numbers, or Social Security numbers.
• Always ask for identification if someone comes to your door.
• Don�t sign paperwork unless you have read and understand it.
• Don�t respond to letters or emails asking you to wire money via Western Union MoneyGrams.
•  If you are a Medicare beneficiary, you do NOT need to buy insurance in the new Health Insurance Marketplace.
  

How to report insurance scams

• File a complaint with the Federal Trade Commission: Complaint Form
• See your state insurance fraud reporting agency.
• If you suspect identity theft, or feel like you gave your personal information to someone you shouldn�t have, use the Federal Trade Commission's online Complaint Assistant.You should also contact your local police department. Visit www.ftc.gov/idtheft  to learn more about identity theft.
• Call the Health Insurance Marketplace call center at 1-800-318-2596 (TTY: 1-855-889-4325). Explain what happened and your information will be handled appropriately.

And please let us know about any suspicious calls or emails you receive.  We look for patterns so that we can alert the authorities and victims to new scams, before it is too late!

 

And please let us know about any suspicious calls or emails you receive.  We look for patterns so that we can alert the authorities and victims to new scams, before it is too late!

 

 

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For a comprehensive list of national and international agencies to report scams, see this page.