Consumer Fraud Reporting
Reporting on the Latest Frauds, Scams, Fake Lotteries, Spams and Hoaxes

Home Email this page GovernmentAgencies Recognize a scam Report a Scam If you are scammed Your wallet is stolen? Prevent scams Free Publications Recommended Feedback to CFR Glossary Search Credit Card Rights Bookmark and Share



AV product:

Phishing - The CitiBank Email Scam

This is not scam created BY CitiBank. CitiBank is a victim as well. If you receive an email similar to the one below, DO NOT click on the link, and do not enter any information on the forms there.

The website that the link leads to is a spoof; a fake website, not created by CitiBank. It goes to, not CitiBank! When you enter the information they ask for, you will simply be handing the thieves the keys to your bank accounts.  That is how spoofing and phishing works.

Remember, no reputable business would send you an email requesting your personal account information. Any such email you receive asking for this information should be considered phony and brought to the attention of the business being 'phished'.

Anytime you need to go to a website for your bank, credit card companies or other personal, financial or confidential information; do not follow a link in an email; just type their address in your browser directly (such as ) The Citi website has a list of example phishing attempts that date back to June 2005.

Below are actual phishing emails that started circulating in early 2007. We have put a warning over the links to the phisher's website.

If you receive one of these email, or a similar scam using CitiBank's name, CitiBank wants to know about it: forward it to


Subject: Attention - Confirm Your Information



  Citibank Security Alerts





If you don't confirm your account information with us, we will limit your Citibank® Bankcard to access at ATMs and online.

reference number [13547381]



Dear Citibank Customer,

Security Alerts:

All Citibank accounts access for online use are required to confirm their personal information due to high volume of fraud and unauthorize access from outside US Territories.
For your protection your account is temporarly limited. An account that is temporarly limited is required to confirm the Account Information.
To successfully confirm your information we require your Citibank® Banking Card and Personal Identification Number (PIN) so you can access your accounts at ATMs and online. Here's how to confirm your account information online:

Go to Citibank Online page and complete the Card Verification form.

Agree to site Terms & Conditions and confirm your personal information.

You'll be successfully confirmed and your Citibank® Account is Verified.

You may also want to view the Disclosures and Agreement that you agreed to when you applied, which you can do for the next 90 days at Citibank Online.

Again, thank you for choosing Citibank.

IMPORTANT: Accounts are opened on Business Days only. If you apply on a Saturday, Sunday or Bank Holiday or on a Business Day at a time when the processing of your application cannot be completed that same day, your account will be opened on the following Business Day. If this occurs, your account will receive the interest rate and annual percentage yield in effect on the date it is opened.










Please do not reply to this customer service email.
(c) 2006 Citibank. Citibank, N.A., Citibank, F.S.B., Citibank (West), FSB. Member FDIC. Citi with Arc Design and Citibank are registered service marks of Citigroup Inc.






Another example:

Citibank Notification Email

Citibank is committed to maintaining a safe environment for its community of customers.

To protect the security of your account, Citibank employs some of the most advanced security systems in the world and our anti-fraud teams regularly screen the Citibank system for unusual activity.

This is a fraud prevention measure meant to ensure that your account is not compromised.

In order to secure your account we may require some specific information from you. We encourage you to log in by clicking on the link below:

Ignoring this request for an extended period of time, may result in account limitations or in eventual account closure.

Thank you for your prompt attention to this matter. Please understand that this is a security measure meant to help protect you and your account.

We apologize for any inconvenience.



For more information about phishing, see this page.

Copyright CFR 2005, 2006, 2007, 2008, 2009  - Definition of scam, fraud, etc.Legal disclaimer / corrections / complaints  -  Privacy Policy
Names used by scammers in the examples on this page and others often belong to real people and businesses who often have no knowledge of nor connection to the scammer's use of their name and information.  Sample scam emails and other documents are copies of the scam to help potential victims recognize and avoid it.  You should presume that any names used and presented here in a scam are either fictitious or used without their legitimate owner's permission.
Email us at: