: How To Report Scams and Frauds in

How to Report Scams and Frauds in Connecticut
Government agency resources: phone numbers, links to their websites and contact email addresses


How to report scams, frauds, schemes and crimes in Connecticut

Most scams violate federal laws and regulations, but a few are investigated by state or local authorities.  In general, if a scam uses the national services, like the US mail postal service, that would be reported to the related national agency, like the USPS, (see this page for reporting federal agencies). Scams involving businesses and scammers operating from a location within a state's borders would often be reported to a state agency. City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided. See the Connecticut list of state agencies below:


Connecticut Scam Reporting Agencies and Consumer Protection Offices

State Consumer Protection Offices

  • Department of Consumer Protection
    Email:
    dcp.frauds@ct.gov.
    Address: Department of Consumer Protection
    165 Capitol Ave.
    Hartford, CT 06106-1630
    Phone Number: 860-713-6300
    Toll-free: 1-800-842-2649
    TTY: 860-713-7240
  • Connecticut Attorney General's Office
    Address: Connecticut Attorney General's Office
    Consumer Assistance Unit
    55 Elm St.
    Hartford, CT 06106
    Phone Number: 860-808-5420

Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

  • Department of Banking
    Address: Department of Banking
    Government Relations and Consumer Affairs
    260 Constitution Plaza
    Hartford, CT 06103-1800
    Phone Number: 860-240-8299
    Toll-free: 1-800-831-7225
    1-877-472-8313 (Foreclosure Assistance) 1-877-472-8313 (Foreclosure Assistance)

Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

  • Insurance Department
    Email:
    cid.ca@ct.gov.
    Address: Insurance Department
    Consumer Affairs Division
    PO Box 816
    Hartford, CT 06142-0816
    Phone Number: 860-297-3900
    Toll-free: 1-800-203-3447 (CT)

Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

  • Department of Banking
    Address: Department of Banking
    Securities and Business Investments Division
    260 Constitution Plaza
    Hartford, CT 06103-1800
    Phone Number: 860-240-8230
    Toll-free: 1-800-831-7225

Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

  • Department of Energy and Environmental Protection
    Email:
    dpuc.information@po.state.ct.us
    Address: Department of Energy and Environmental Protection
    Public Utilities Regulatory Authority
    Consumer Services Unit
    10 Franklin Square
    New Britain, CT 06051
    Phone Number: 860-827-1553
    Toll-free: 1-800-382-4586 (CT)
    TTY: 860-827-2837


General Precautions and Recommendations- What to do with suspicious emails:

  • Only open email or IM attachments that come from a trusted source and that are expected
  • Use an anti-virus/anti-spam package (we recommend Norton 360 or Norton Internet Security scan all attachments prior to opening. Click here to see Norton 360 2013 on Amazon.com .
  • Delete the messages without opening any attachments
  • Do not click on links in emails that come from people you do not know and trust, even if it looks like it comes from a company you know.
  • Keep your anti-virus software up to date
  • Keep your operating system up to date with current security patches. Click here for an article that describes how to do this.

And please let us know about any suspicious calls or emails you receive.  We look for patterns so that we can alert the authorities and victims to new scams, before it is too late!

 

 


 

For a comprehensive list of national and international agencies to report scams, see this page.