: How To Report Scams and Frauds in

How to Report Scams and Frauds in Kentucky
Government agency resources: phone numbers, links to their websites and contact email addresses


How to report scams, frauds, schemes and crimes in Kentucky

Most scams violate federal laws and regulations, but a few are investigated by state or local authorities.  In general, if a scam uses the national services, like the US mail postal service, that would be reported to the related national agency, like the USPS, (see this page for reporting federal agencies). Scams involving businesses and scammers operating from a location within a state's borders would often be reported to a state agency. City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided. See the Kentucky list of state agencies below:


Kentucky Scam Reporting Agencies and Consumer Protection Offices

State Consumer Protection Offices

  • Kentucky Office of the Attorney General
    Address: Kentucky Office of the Attorney General
    Consumer Protection Division
    1024 Capital Center Dr.
    Frankfort, KY 40601
    Phone Number: 502-696-5389
    Toll-free: 1-888-432-9257 (Hotline)
  • Kentucky Office of the Attorney General - Louisville
    Email:
    consumer.protection@ag.ky.gov.
    Address: Kentucky Office of the Attorney General - Louisville
    Consumer Protection Division
    310 Whittington Pkwy., Suite 101
    Louisville, KY 40222
    Phone Number: 502-429-7134
    Toll-free: 1-888-432-9257 (Hotline)
  • Kentucky Office of the Attorney General - Prestonsburg
    Address: Kentucky Office of the Attorney General - Prestonsburg
    361 N. Lake Dr.
    Prestonsburg, KY 41653
    Phone Number: 606-889-1821
    Toll-free: 1-888-432-9257 (Hotline)

Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

  • Department of Financial Institutions
    Email:
    kfi@ky.gov
    Address: Department of Financial Institutions
    1025 Capitol Center Dr., Suite 200
    Frankfort, KY 40601
    Phone Number: 502-573-3390
    Toll-free: 1-800-223-2579

Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

  • Department of Insurance
    Address: Department of Insurance
    Consumer Protection Division
    PO Box 517
    Frankfort, KY 40602-0517
    Phone Number: 502-564-6034
    Toll-free: 1-800-595-6053
    TTY: 1-800-648-6056

Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

  • Department of Financial Institutions
    Email:
    kfi@ky.gov.
    Address: Department of Financial Institutions
    Securities Division
    1025 Capitol Center Dr., Suite 200
    Frankfort, KY 40601
    Phone Number: 502-573-3390
    Toll-free: 1-800-223-2579

Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

  • Public Service Commission
    Address: Public Service Commission
    Consumer Services
    PO Box 615
    Frankfort, KY 40602
    Phone Number: 502-564-3940
    Toll-free: 1-800-772-4636
    TTY: 1-800-648-6056


General Precautions and Recommendations- What to do with suspicious emails:

  • Only open email or IM attachments that come from a trusted source and that are expected
  • Use an anti-virus/anti-spam package (we recommend Norton 360 or Norton Internet Security scan all attachments prior to opening. Click here to see Norton 360 2013 on Amazon.com .
  • Delete the messages without opening any attachments
  • Do not click on links in emails that come from people you do not know and trust, even if it looks like it comes from a company you know.
  • Keep your anti-virus software up to date
  • Keep your operating system up to date with current security patches. Click here for an article that describes how to do this.

And please let us know about any suspicious calls or emails you receive.  We look for patterns so that we can alert the authorities and victims to new scams, before it is too late!

 

 


 

For a comprehensive list of national and international agencies to report scams, see this page.