How to Report Scams and Frauds in Tennessee
Government agency resources: phone numbers, links to their
websites and contact email addresses
How to report scams, frauds, schemes and crimes in Tennessee
Most scams violate federal laws and regulations, but a few are investigated
by state or local authorities. In general, if a scam uses the national
services, like the US mail postal service, that would be reported to the related
national agency, like the USPS, (see
this page for reporting federal agencies). Scams involving businesses and
scammers operating from a location within a state's borders would often be
reported to a state agency. City, county, regional, and state consumer offices offer a variety of
important services. They might mediate complaints, conduct investigations,
prosecute offenders of consumer laws, license and regulate professional
service providers, provide educational materials and advocate for consumer
rights. To save time, call before sending a written complaint. Ask if the
office handles the type of complaint you have and if complaint forms are
provided. See the Tennessee list of state agencies below:
Tennessee Scam Reporting Agencies and Consumer Protection Offices
State Consumer Protection Offices
- Tennessee Department of Commerce and Insurance
Address: Tennessee Department of Commerce and Insurance
Division of Consumer Affairs
500 James Robertson Pkwy., 12th Floor
Nashville, TN 37243-0600
Phone Number: 615-741-4737
Toll-free: 1-800-342-8385 (TN)
- Tennessee Office of the Attorney General
Address: Tennessee Office of the Attorney General
Consumer Advocate and Protection Division
PO Box 20207
Nashville, TN 37202-0207
Phone Number: 615-741-1671
The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.
Department of Financial Institutions
Address: Department of Financial Institutions
Consumer Resources Division
414 Union St., Suite 1000
Nashville, TN 37219
Phone Number: 615-253-2023
Toll-free: 1-800-778-4215 (TN)
Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.
of Commerce and Insurance
Address: Department of Commerce and Insurance
Consumer Insurance Services
500 James Robertson Pkwy., 4th Floor
Nashville, TN 37243-0574
Phone Number: 615-741-2218
Toll-free: 1-800-342-4029 (TN)
Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.
- Department of Commerce
Address: Department of Commerce and Insurance
500 James Robertson Pkwy.
Nashville, TN 37243-0575
Phone Number: 615-741-2947
Toll-free: 1-800-863-9117 (TN)
State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.
- Regulatory Authority
Address: Regulatory Authority
Consumer Services Division
460 James Robertson Pkwy.
Nashville, TN 37243-0505
Phone Number: 615-741-2904
Toll-free: 1-800-342-8359 (Consumer Services)
General Precautions and Recommendations- What to do with suspicious emails:
- Only open email or IM attachments that come from a trusted source and that are expected
- Use an anti-virus/anti-spam package (we recommend Norton 360 or Norton Internet Security scan all attachments prior to opening. Click here to see Norton 360 2013 on Amazon.com .
- Delete the messages without opening any attachments
- Do not click on links in emails that come from people you do not know and trust, even if it looks like it comes from a company you know.
- Keep your anti-virus software up to date
- Keep your operating system up to date with current security patches. Click here for an article that describes how to do this.
And please let us know about any suspicious calls or emails you receive. We look for patterns so that we can alert the authorities and victims to new scams, before it is too late!