How to Report Scams and Frauds in West Virginia
Government agency resources: phone numbers, links to their
websites and contact email addresses
How to report scams, frauds, schemes and crimes in West Virginia
Most scams violate federal laws and regulations, but a few are investigated
by state or local authorities. In general, if a scam uses the national
services, like the US mail postal service, that would be reported to the related
national agency, like the USPS, (see
this page for reporting federal agencies). Scams involving businesses and
scammers operating from a location within a state's borders would often be
reported to a state agency. City, county, regional, and state consumer offices offer a variety of
important services. They might mediate complaints, conduct investigations,
prosecute offenders of consumer laws, license and regulate professional
service providers, provide educational materials and advocate for consumer
rights. To save time, call before sending a written complaint. Ask if the
office handles the type of complaint you have and if complaint forms are
provided. See the West Virginia list of state agencies below:
West Virginia Scam Reporting Agencies and Consumer Protection Offices
State Consumer Protection Offices
- Office of the Attorney General
Address: Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Phone Number: 304-558-8986
Toll-free: 1-800-368-8808 (WV)
The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.
Division of Banking
Address: Division of Banking
900 Pennsylvania Ave.
Charleston, WV 25302
Phone Number: 304-558-2294
Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.
- Offices of the Insurance
Address: Offices of the Insurance Commissioner
PO Box 50540
Charleston, WV 25305-0540
Phone Number: 304-558-3386
Toll-free: 1-888-879-9842 (WV)
Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.
State Auditors Office
Address: State Auditors Office
1900 Kanawha Blvd., E
Building 1, Room W-100
Charleston, WV 25305
Phone Number: 304-558-2251
State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.
Address: Consumer Advocate Division
723 Kanawha Blvd., E
Union Building, Suite 700
Charleston, WV 25301
Phone Number: 304-558-0526
Address: Public Service Commission
PO Box 812
201 Brooks St.
Charleston, WV 25323
General Precautions and Recommendations- What to do with suspicious emails:
- Only open email or IM attachments that come from a trusted source and that are expected
- Use an anti-virus/anti-spam package (we recommend Norton 360 or Norton Internet Security scan all attachments prior to opening. Click here to see Norton 360 2013 on Amazon.com .
- Delete the messages without opening any attachments
- Do not click on links in emails that come from people you do not know and trust, even if it looks like it comes from a company you know.
- Keep your anti-virus software up to date
- Keep your operating system up to date with current security patches. Click here for an article that describes how to do this.
And please let us know about any suspicious calls or emails you receive. We look for patterns so that we can alert the authorities and victims to new scams, before it is too late!