Can You Return the Bruce Berman "I got here, you can, too" book?
Continued from "Ordering the 'free'
book"
How to Return the Bruce
 Berman "Free" Book
So, now you're thinking that this "free" Bruce A. Berman book is going to
cost you $99 because they slipped the audio cd collection in on you. You
are probably feeling scammed. You call the number, which is
not toll-free, to return it. It turns out there is also a toll-free number,
which they may not have given you.
Here it is: (877)237-6265. They also have an email address recorded with the Los
Angeles area Better Business Bureau, which is:
ryan@bruceaberman.com
In our case, an Indian-sounding woman answered the phone. Whether this
was a call center in India or not, we could not tell.
Let's Validate Your Order
First, she wanted to know our name, address, email address and last 4 digits
of the credit card we used, to retrieve our order in here system. We
provided it, and she offered us $25 off of the price, to keep the cd's!
- Point 3 - The price went down to 74.90 by trying to return the cd's
This wasn't too surprising; this is a common ploy when the sale was based on
hidden or disguised terms or costs.
We persisted in returning the cd's and declined her offer. She carried
on with some more innocuous questions and commentary.
And the she made another offer! Another $25 off!
- Point 4 - declining the first offer brought another $25 reduction
Now, with the price down to $49.90 for a collection we didn't want, you may
be tempted. But hold on; there's more.
That's right, when we insisted that we wanted to return the cd's a third
time, and she finally provided a return authorization code and address; she
offered another $25 off.
- Point 5 - Final price $24.90
That's right the Bruce Berman audio cd set, that we didn't want, came down
from $99.90 to $24.90 in just a few minutes. And another victim wrote to
tell us that if we held out further, the price goes down to $9.90!
- Point 6 - "Crushproof" packaging and insurance?
But if you want to return the cd's, the kind lady warns you that the cd's
must be returned in a "resalable" condition, unopened. And she advised
returning them in "crushproof packaging" to ensure that they aren't damaged in
shipping. You would think that shipping the cd's back in the package that
Bruce Berman mailed them to you in would be sufficient, but she strongly advised
against it; because if they arrive damaged, you will have to pay for them!
She also advised obtaining delivery confirmation and insurance for $100. And,
if you even opened the cd's plastic shrink wrap, they're "damaged". So how
can you test them during the 30 day trial period? And that 30-day trial
period started when you ORDERED the book, not received it.
To Get a Refund or File a Complaint:
If you are having problems getting them to accept the return, we recommend
that you call the Los Angeles area Better Business Bureau or go to their website
to file a complaint - just click this link:
www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13209187
and look for "File a Complaint" near the bottom right corner of the page
The BBB has a good track record of resolving complaints and getting
refunds.
So, if you decided to keep them; are they worth the total of $28.85?
(or $9.90)
Click
here to read our review of the book and cd's content. | 
