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Zelle Scams: on Auction Sites, Like eBay, fake marketplace listings, and overpayment scams
Zelle Scams: on Auction Sites, Like eBay, fake marketplace listings, and overpayment scams
Zelle is a popular payment service. It makes it easy to transfer money. Unfortuynately scammers are taking advantage of this, espeically online on auction websityes. This often involves fraud via the a fake listing of a product advertised for sale through an Internet auction site (like Ebay) or the non-delivery of products purchased through an Internet auction site. In other words, either the product you ordered iand pay for using Zelle is never delivered or the seller lies about some other aspect of the transaction.
How these scams work
Zelle scams involve tricking users into authorizing instant, irreversible transfers, often by impersonating banks, sellers, or employers. Common tactics include:
- "pay yourself" fraud alerts,
- fake marketplace listings, and
- overpayment scams.
Because the mponey is sent willingly, it is difficult to recover. Once it leaves your Zelle account, it
is gone and unretrievable. So, obviously, immediately contact your bank if believe your were scammed.
Common Zelle Scams
Impersonating Your Bank: Transfer Scams:
Scammers text or call pretending to be your bank’s fraud department, claiming there is a fraudulent charge, then instruct you to "reverse" it by sending money to yourself, which actually goes to them.
Facebook Marketplace, eBay and Other Fake Sales:
Fraudsters sell fake goods (concert tickets, puppies, electronics) on platforms like Facebook Marketplace, demanding Zelle payment and then vanishing.
Overpayment Scam:
A scammer "accidentally" sends you money, then asks for it back. The initial payment was fake (often using stolen funds), and the return payment comes out of your pocket.
Job Scams:
Fake job offers require upfront fees for equipment via Zelle,
Rental Scams:
Fake landlords demand a deposit before showing a property.
How to Protect Yourself
Understand that Zelle is just like cash. Therefore:
- Only send money to trusted friends and family.
- Verify Urgent Requests: If a bank or company calls, hang up and call the number on your card or the official website.
- Never Pay Strangers: Avoid using Zelle to buy items from online marketplaces.
- Double-Check Information: Confirm the recipient's phone number or email before sending.
What to Do If You've Been Scammed
- Contact Your Bank: Report the incident immediately to your bank or credit union.
- Report to Zelle: Contact Zelle Support.
- Report to Authorities: Contact the Federal Trade Commission and local law enforcement.
Consequences:
Reimbursement for scams is generally unlikely as the user authorized the transaction, though unauthorized "fraud" (someone hacking your account) is typically covered.
More Information
The FBI published these statistics:
"Internet auction fraud was by far the most reported offense, comprising 44.9% of referred complaints. Non-delivered merchandise and/or payment accounted for 19.0% of complaints. Check fraud made up 4.9% of complaints. Credit/debit card fraud, computer fraud, confidence fraud, and financial institutions fraud round out the top seven categories of complaints referred to law enforcement during the year."/p>
For the full report, go to the IC3 webpage on statistics.
In an typical scam, the auctions are often posted as if the seller is a United States citizen, then the subject advises the victim to send the money to a business partner, associate, sick relative, a family member, etc., usually in a European country. The money is usually requested to be transferred via MoneyGram or Western Union wire. But the seller will often say that the buyer's funds can not be released until the buyer provides the money transfer control number (MTCN) or the answer to a "secret question"; and therefore the buyer can wait until he receives the product before releasing the money. That is nonsense.
In order to receive funds via Western Union, the receiver need only provide
the complete information of the sender (buyer) and the receiver's (seller's)
full name and address. The funds can be picked up anywhere in the world using
this information. There is no need to provide the any other information. Once
you have wired the money, it is gone. Money sent via wire transfer leaves little
recourse for the victim.
The most recent trend is a large increase in bank-to-bank wire transfers. Most
significantly, these wire transfers go through large United States banks and are
then routed to Bucharest, Romania or Riga, Latvia.
Similarly, the sellers also occasionally direct the victims to pay using phony
escrow services. You may think it is a real, legitimate service, but, usually
the site is a spoof, a fake, that resembles the real one and is created and
controlled by the scam artist. Once the funds are wire transferred to the escrow
website, the seller disappears. Also see Escrow Fraud.
Warning signs
Some clues that a fraud is about to be committed against you are the following behaviors:
If you are the buyer:
- Whoops! I'm no longer in the U.S. - The seller posts the auction as if he resides in the United States, then responds to victims with a congratulatory email stating he is outside the United States for business reasons, family emergency, etc. Similarly, beware of sellers who post the auction under one name, and ask for the funds to be transferred to another individual.
- Wire me the money! - The seller requests funds to be wired directly to him/her via Western Union, MoneyGram, or bank-to-bank wire transfer. By using these services, the money is virtually unrecoverable with no recourse for the victim.
- I'm the manufacturer's dealer in ____ - Sellers acting as authorized dealers or factory representatives in countries where there would be no such dealers should be avoided.
If you are the seller
- Oh, ship it to me this way, so I can avoid customs - Buyers who ask for the purchase to be shipped using a certain method to avoid customs or taxes inside another country should be avoided.
- Ship it to me here - Be suspect of any credit card purchases where the address of the card holder does not match the shipping address. Of course, it may just be that the buyer uses a bill paying service or is traveling. In any case, always receive the card holder's authorization before shipping any products.
What to do if you are scammed
Steps to take if victimized:
- File a complaint with the online auction company. In order to be considered for eBay's Fraud Protection Program, you should submit an online Fraud Complaint with 90 days after the listing end-date.
- File a complaint with the Internet Crime Complaint Center.
- Contact law enforcement officials at the local and state level (your local and state police departments).
- Also contact law enforcement officials in the perpetrator's town & state.
- File a complaint with the shipper USPS, UPS, Fed-Ex, etc.
- File a complaint with the National Fraud Information Center
- File a complaint with the Better Business Bureau.
- Send copies of the correspondance, emails, etc. to Consumer Fraud Reporting.
Tips for buyers - Avoiding Internet Auction Frauds
Listed below are tips to protect yourself and your family from various forms of Internet fraud:
- Determine what method of payment the seller is asking from the buyer and where he/she is asking to send payment.
- When purchasing products over the Internet, it's best to use your credit card rather than PayPal or your debit card. That way, if you have any problems, you have recourse to dispute the charges through your credit-card company before the payment is actually made.
- Examine the feedback on the seller.
- Learn as much as possible about the seller, especially if the only information you have is an e-mail address. If it is a business, check the Better Business Bureau where the seller/business is located.
- Understand as much as possible about how the auction works, what your obligations are as a buyer, and what the seller's obligations are before you bid.
- Find out what actions the web site/company takes if a problem occurs and consider insuring the transaction and shipment.
- If a problem occurs with the auction transaction, it could be much more difficult if the seller is located outside the US because of the difference in laws.
- Ask the seller about when delivery can be expected and if there is a problem with the merchandise is it covered by a warranty or can you exchange it.
- Find out if shipping and delivery are included in the auction price or are additional costs so there are no unexpected costs.
- There should be no reason to ever give out your social security number or drivers license number to the seller.
If you believe you may have fallen victim to this type of scam and wish to report it, please file a complaint with the U.S. government Internet Fraud Complaints Center. And tell us about it, so we can warn others!
In addition, visit eBay and PayPal for additional security alerts and fraud prevention tips.
See these sample frauds to help in knowing what to look for:
- Romanian eBay scammers caught!
- Buy my puppy!
- eBay/Auction Listers/Sales Position/P-Time/F-time...
- Ebay scam
- Another Ebay scam
- Online Auction Motorcycle Scams - Robert James, r.james101@yahoo.com
- Wii Game Console, Another Romanian Scammer, Ciprian Paul Bradeanu, globalaircargoltd.com, Romania, "You have to make the payment exactly how we agreed on via Western Union. "
- Mandy Coker,
ashley_terpeza018, bbb
"The payment (Check)will contain some extra money which you will help me get across to the shipper as we have arranged with a shipper to come and pick up the item"
How to Buy from Online Auctions
See this page for tips and guidelines to buy online without getting scammed
And please let us know about any suspicious calls or emails you receive. We look for patterns so that we can alert the authorities and victims to new scams, before it is too late!
For a comprehensive list of national and international agencies to report scams, see this page.
