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Phone Scam: Did you receive a Robo-call claiming to be from CashApp with a recording saying you need to verify your account information

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Have You Received a RoboCall Phone Call?
claiming to be from CashApp, claiming you need to verify your account information

Did you receive a call from a robocaller  claiming to be from CashApp, claiming you need to verify your account information? Did they then instruct you to use their online or phone system to verify your account or something similar?

Well, don't fall for it.  It is a scam, and if you call them back or follow their instructions you will lose money and possibly your identity! The people behind this know they are violating Federal laws, like the do-not-call list, spoofing phone numbers and are quite likely to be operating out of another country and looking to steal your identity and money. 

Information about a call claiming to be from CashApp, claiming you need to verify your account information

Cash Support will never ask you to provide your sign-in code, PIN, or other sensitive information like your bank account information. Cash Support will never require you to send a payment, make a purchase, download any

There are several websites that focus on reports of scam phone calls.

 CashApp has a page about scams here.

It is a scam

Don't fall for it. It is a scam. Almost all robocalls are already illegal. Only robocalls from charities asking for donations, or from political campaigns reminding about an upcoming election, or a political candidate's bid for office are legal; and even then they cannot try to sell you anything. many Cash App users have been tricked by scammers who impersonate Cash App employees in texts, phone calls, or social media direct messages. These thieves create phony websites with fake Cash Support phone numbers, which victims believe are real when they appear in a Google search.
The scammer will use phone numbers that appear to be local to you.  One used in 2022 was from 770-912-5576, which caller id showed as "Jeff Stallings"

What to do

1. First block their number. There are now free phone apps that help to interecpt calls that are know to be coming from scammers.  One that we have found to be very effective is TrueCaller. It displays any known information about callers as the calls come in, and alerts you about calls coming from numbers that others have reported to be scams.
2. Don't answer calls from numbers you do not know. If it is real or important they can and will leave you a message.
   
3. Report the number to the FTC

If you paid money to a scammer on CashApp,

Report a potential scam payment by following these steps:

1. Tap the profile icon in the top right corner
2. Tap Support
3. Select Report a Payment Issue
4. Select the payment and follow the prompts

If the scam is associated with a potential scam account instead of a specific payment, report and block a potential scam account by following these steps:

1. Launch the Cash App and tap on a Customer Avatar to view a profile. You can also search for a profile by entering a Name, $Cashtag, Phone Number or Email
2. Scroll to the bottom of the profile and tap on ‘Report' or ‘Block'
3. Select one of the options and follow next steps
4. Additionally, you can reach out to our Cash Support team through https://cash.app/contact

For more help, Contact Cash App Support here.

Recommendations to avoid being scammed on CashApp

• Only send payments to people who you trust
• Verify and double-check all recipient information before sending any payment to confirm you are sending money to the correct person
• Check the other person's profile to help determine if it is the correct person
• Don' t send money to someone promising something in the future (like free money in return, for example)

Blocking Future Robocalls

There are several ways to block some robocalls (nothing blocks all of them)

1. Use your cell phone's "auto reject" feature.

• On Android phones, after receiving  a call from a telemarketer, select the number in your recent calls list, as if you are going to dial it, then press the three vertical dots in the top right part of the screen. You should see "Add to Auto reject list". Press it.  To remove a number from the reject list, just repeat the process.
  For more detailed instructions and other options for your Android phone, see this page.
• On iPhones,
  See this page for iPhone call blocking directions

2.. Using Apps, lto detect, intercept and block telemarketers:ke

• TrueCaller is good at  identifying the real caller
• "Should I Answer" seems better at blocking calls.
• Hiya is a free call-blocking app for Android phones. It uses data from complaints from its users and those made to the FTC and the FCC.

3. Your cell phone provider, may offer a service that can help.  Unbeliebvably, consumers may have to PAY the phone companies to stop these junk calls!  Tell you congressman you want legislation to force the phone companies to stop the telemarketers and roboocalls!

• AT&T offers free call-protection services, including blocking suspected fraud. They also have a $4-per-month service that blocks categories of calls that you select, and includes non-spoofed reverse phone-number lookup.
• Sprint  offers a Premium Caller ID for $3 a month that allows Apple iphone users to automatically reject likely scam calls. This feature is also supposed to be come for Android phones soon.
• T-Mobile has a free scam ID and automatic scam-call blocking free.
• Verizon's has a $3-a-month Caller Name ID service, which is supposed to automatically send spam numbers to voice mail.

Down the road...

Finally, lawmakers are annoyed enough at the robocalls they are receiving to take action. According to the Verge, "FCC will 'take action' in 2019 if carriers aren't doing enough to fight robocalls. The FCC is just as fed up with robocalls as the rest of us. " The FCC head Ajit Pai sent a letter to US mobile providers urging them to deploy an industry-wide method of combatting the automated nuisance calls or face new rules. "By this time next year, I expect that consumers will begin to see this on their phones," Pai said in this press release.

More information

News stories:

• Troubleshooters: Beware of scams and mistakes involving Cash App -
  ABC Action News, By Nydia Han and Heather Grubola, Tuesday, May 18, 2021
• Cash App fake contact number scam steals thousands of dollars from users
  ABC News, By Samantha Chatman, Friday, November 20, 2020
• Omaha family falls victim to new cash app scam, warns others -
  WOWT 6 News Live at 10, By Mike McKnight, Published: Dec. 7, 2021 at 6:51 PM EST
  OMAHA, Neb. (WOWT) - One Omaha family warns others of a very costly scam that tricks you into one simple click and opens the door to your bank account.

There are several websites that focus on reports of scam phone calls.

The links below go to pages on these other websites were you can read reports about the scams associated with this phone number (855-687-1444, claiming This is Microsoft. This call is to inform you that your Microsoft license key has expired):

• Microsoft Safety and Security Center
• Microsoft Community - Windows Support Scam - I was called by someone who said they were windows support and my computer was sending them warnings and messages!
• ARS Technica

Related Scams

There are a number of common telephone scams, such as:

• Collect Call scams
• Inmate collect call scams
• Phone service is about to be cut off
• Telemarketers

and some new and as yet, uncommon scams.

Information About Specific Phone numbers

There are several websites that focus on reports of scam phone calls. See these:

• 1800Notes
• WhoCalled.us
• WhoCallsMe.com

 

For a comprehensive list of national and international agencies to report scams, see this page.